Frequently Asked Questions
Orders & Delivery
Who do I buy from?
You are buying from Alloys and Accessories. We handle all orders, support, and returns.
Where does my order ship from?
Orders may be shipped directly from one of our trusted suppliers using a third-party courier.
What should I do when my order arrives?
Please check your order on delivery. Any damage, missing items, or incorrect goods must be reported within 48 hours.
Installation & Compatibility
Are products vehicle-specific?
Some products are vehicle-specific. It is your responsibility to check compatibility before ordering.
Can I return an item if it doesn’t fit?
Yes, if the item is unused, unfitted, and in ‘as new’ condition. Installed or used items are not eligible for return unless faulty.
Returns & refunds
Can I return an item if I change my mind?
Yes. You must contact us within 14 days of delivery. Items must be unused and in original condition. Return shipping costs apply.
Do I need to contact you before returning an item?
Yes. All returns must be approved first. Unauthorised returns may be refused.
Will I get a full refund?
If the item is returned in acceptable condition, we’ll refund the item price. Delivery charges are non-refundable unless the item is faulty.
Can you deduct anything from my refund?
Yes. Deductions may be made for loss of value, missing parts, or handling (up to £25) if the item has been used or returned incomplete.
faulty items
What if my item is faulty?
If a fault is reported within 30 days, you’re entitled to a full refund, including delivery costs.
Should I return faulty items straight away?
No, please contact us first so we can advise on the correct return process.
Final Note
These FAQs summarise our policies. Full details are available in our Terms & Conditions and Returns & Refunds Policy.
