Frequently Asked Questions
Road hero faq's
What is the speed limit for a Road Hero?
The Road Hero wheel is restricted to 50 mph (80 km/h).
How far can I drive on a Road Hero?
There is no fixed maximum distance. However, a Road Hero is intended as a temporary spare to help you reach home, a tyre shop, or a garage.
Will it fit in my car’s wheel well?
We cannot guarantee that a Road Hero will fit every wheel well. Each kit includes a protective storage bag. We can also provide the wheel’s dimensions so you can compare them with the available space in your vehicle.
My car has a different wheel diameter than the recommended Road Hero. Is that okay?
Yes. The recommended Road Hero will fit your vehicle correctly. The tyre profile is selected so the overall rolling diameter remains within the accepted tolerance for temporary-use spare wheels.
Road Hero calculates the rolling radius to remain within approximately 5% of the original equipment tyre size.
Does it include new nuts or bolts?
Yes. Road Hero includes new nuts or bolts where required. Use the supplied fasteners, as the vehicle’s original equipment bolts or nuts may not be compatible.
Is there a warranty?
Road Hero includes a lifetime warranty against manufacturing defects. The warranty does not cover accidental damage, misuse, or improper installation.
Should I test fit it when it arrives?
Yes. We strongly recommend test fitting your Road Hero when it arrives. Becoming familiar with the installation process before an emergency can make roadside use much easier.
Why is it made from aluminium rather than steel?
Aluminium wheels are lighter than steel wheels. The Road Hero design also provides additional clearance where needed and offers a more refined appearance than a traditional steel spare wheel.
How quickly will my order arrive?
Road Hero kits are typically kept in stock and dispatched via DHL. Delivery is usually 1–2 working days, depending on location and carrier performance.
Good practice
Keep the Road Hero, its bag, and the supplied fasteners together in your vehicle so they are easy to access in an emergency.
Orders & Delivery
Who do I buy from?
You are buying from Alloys and Accessories. We handle all orders, support, and returns.
Where does my order ship from?
Orders may be shipped directly from one of our trusted suppliers using a third-party courier.
What should I do when my order arrives?
Please check your order on delivery. Any damage, missing items, or incorrect goods must be reported within 48 hours.
Installation & Compatibility
Are products vehicle-specific?
Some products are vehicle-specific. It is your responsibility to check compatibility before ordering.
Can I return an item if it doesn’t fit?
Yes, if the item is unused, unfitted, and in ‘as new’ condition. Installed or used items are not eligible for return unless faulty.
Returns & refunds
Can I return an item if I change my mind?
Yes. You must contact us within 14 days of delivery. Items must be unused and in original condition. Return shipping costs apply.
Do I need to contact you before returning an item?
Yes. All returns must be approved first. Unauthorised returns may be refused.
Will I get a full refund?
If the item is returned in acceptable condition, we’ll refund the item price. Delivery charges are non-refundable unless the item is faulty.
Can you deduct anything from my refund?
Yes. Deductions may be made for loss of value, missing parts, or handling (up to £25) if the item has been used or returned incomplete.
faulty items
What if my item is faulty?
If a fault is reported within 30 days, you’re entitled to a full refund, including delivery costs.
Should I return faulty items straight away?
No, please contact us first so we can advise on the correct return process.
Final Note
These FAQs summarise our policies. Full details are available in our Terms & Conditions and Returns & Refunds Policy.
